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Service Engineer ref: HN46106
| Sector | Manufacturing |
|---|---|
| Type | Full-time, Permanent |
| Location | Germany - Full-remote |
| Salary | €60000 - 60000 / Year |
| Benefit | Pension, 30 days annual leaves, Transportation Fee, (company car) |
A Japanese manufacturer has an exciting opportunity for a Service Engineer.
The Service Engineer will act as the first point of contact for aftersales topics for their customers. Whether the customer is facing technical issues, requires training, or wants to upgrade their system, they will reach out to you.
TYPE: Full-time role
WORKING HOURS: 38.5 hours per week
SALARY: €60k including bonus + Business Trip Allowance + overtime scheme
START: ASAP
LOCATION: Full-remote in Germany (Frequent business trip within EMEA especially south part of Germany)
BENEFIT: Pension, 30 days annual leaves, Transportation Fee, company car
Service Engineer Responsibilities:
Technical support:
• The majority of the role will initially consist of providing technical support
• Installation of their products and software upgrades at customers, focusing on the DACH, BENELUX, South Europe area (installation normally takes about 2-3 weeks)
• Supporting remote and on-site troubleshooting for all customers
Services to be consider could include:
Technical training:
• Providing and maintaining technical training modules for our end-users -These modules can range from unpacking and installation to preventive maintenance and repair tasks
User training:
• Providing and maintaining user trainings for our end-users - These modules can range from first start-up training up to masterclasses
Service Engineer Ideal Candidate:
• At least 2 years relevant service experience of mechatronics products (ideally industrial machine)
• Bring a demonstrated ability to grow our services activities
• Speak fluent English and German, in addition a second language is advantageous
• Flexibility on frequent business trip including staying overnights
• Applicants based in the southern region of Stuttgart is advantageous
• Strong presentation skills, in face-to-face, videoconference or webinar setup, familiar with social and digital medium
** All applicants for the Service Engineer must have the right to work in Germany as the Company is not able to offer visa support.
The Service Engineer will act as the first point of contact for aftersales topics for their customers. Whether the customer is facing technical issues, requires training, or wants to upgrade their system, they will reach out to you.
TYPE: Full-time role
WORKING HOURS: 38.5 hours per week
SALARY: €60k including bonus + Business Trip Allowance + overtime scheme
START: ASAP
LOCATION: Full-remote in Germany (Frequent business trip within EMEA especially south part of Germany)
BENEFIT: Pension, 30 days annual leaves, Transportation Fee, company car
Service Engineer Responsibilities:
Technical support:
• The majority of the role will initially consist of providing technical support
• Installation of their products and software upgrades at customers, focusing on the DACH, BENELUX, South Europe area (installation normally takes about 2-3 weeks)
• Supporting remote and on-site troubleshooting for all customers
Services to be consider could include:
Technical training:
• Providing and maintaining technical training modules for our end-users -These modules can range from unpacking and installation to preventive maintenance and repair tasks
User training:
• Providing and maintaining user trainings for our end-users - These modules can range from first start-up training up to masterclasses
Service Engineer Ideal Candidate:
• At least 2 years relevant service experience of mechatronics products (ideally industrial machine)
• Bring a demonstrated ability to grow our services activities
• Speak fluent English and German, in addition a second language is advantageous
• Flexibility on frequent business trip including staying overnights
• Applicants based in the southern region of Stuttgart is advantageous
• Strong presentation skills, in face-to-face, videoconference or webinar setup, familiar with social and digital medium
** All applicants for the Service Engineer must have the right to work in Germany as the Company is not able to offer visa support.
