An international bank is currently recruiting a MultiCash Payment Client Support professional for their Frankfurt office.

In this role, you will oversee the management and technical support of various payment solutions, including MultiCash, provided to corporate clients at the Frankfurt branch.

The ideal candidate will have hands-on experience in cash management and a proven track record in managing payment solutions, along with strong analytical skills and a proactive, solution-oriented approach.



TYPE: full-time
WORKING HOURS: 9:00-17:00 from Monday to Friday (2 days WFH)
SALARY: €50,000 – €65,000
LOCATION: Frankfurt am Main, Germany

Multicash Payment Client Support Main Responsibilities:

• Hands-on Application Client Management: Directly manage and participate in the daily operation of various payment solutions, ensuring smooth functionality and performance across systems, including MultiCash and other key platforms

• Manage Customer Requirements and Inquiries: Actively engage in the installation, configuration, and integration of payment systems for corporate clients, providing on-site or remote technical assistance as needed

• Second-Line Production Support: Serve as the Subject Matter Expert (SME) for payment systems, including MultiCash, offering hands-on second-level support to troubleshoot and resolve production issues

• Technical Troubleshooting: Diagnose and resolve complex technical issues related to payment platforms, providing support to both internal teams and external clients

• Vendor Coordination: Engage with vendors to ensure system updates, troubleshooting, and escalations are handled efficiently, stepping in when necessary to resolve issues

• Process Improvement: Identify and implement improvements in processes and workflows to enhance system performance and client satisfaction, actively participating in the execution of these improvements

• Documentation and Training: Develop and maintain comprehensive system support documentation and provide hands-on training to internal teams and clients on system usage and troubleshooting

• Compliance and Security: Ensure systems comply with relevant regulatory and security standards, implementing necessary safeguards when required

• Stakeholder Communication: Act as the primary point of contact between business units, IT teams, and external clients, ensuring effective communication and resolution of issues

• Risk Management and Escalation: Proactively identify potential risks and issues across all delivery activities, managing them through appropriate mitigation strategies

• Reporting: Provide regular project status updates to stakeholders and senior management

• Team Collaboration: Collaborate with cross-functional and cross-border teams, including IT and business units, to ensure the successful integration and implementation of new systems

Multicash Payment Client Support Ideal Candidate:

• At least 2-3 years of relevant industry experience
• Hands-on experience in cash management
• Proven expertise in managing payment solutions, including MultiCash
• Customer support experience for e-banking systems
• Experience in IT project management
• Knowledge of banking products and the regulatory environment
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced, dynamic environment
• Proficient with European payment regulations and compliance
• Self-starter with a proactive attitude
• Business-level fluency in both German and English

** All applicants for the Multicash Payment Client Support must have the right to work in the country as the Company is not able to offer visa support.
*We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders.

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