An international manufacturer in Hoofddorp is seeking an IT Service & Application Delivery Lead.
The ideal candidate for the position should be a hands-on IT professional with 4–6 years’ experience of leading IT service delivery, Microsoft 365 administration, security, and application support across the organisation.

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Eligible applicants:　
- (O) Eligible visa: Permanent residence, Spouse, Partner
- (X) NOT eligible: Student visa, Requiring visa sponsorship, Working holiday, Graduate
Work type: Hybrid working available (4 days at the office)
Visa support: No
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Type: full-time (1-year contract with potential to become permanent)
Salary: €57.6–66k depending on experience + bonus (1 month salary) + holiday allowance
Working Hours: Monday–Friday, 9:00–17:00
Start Date: ideally February or March 2026, flexible
Location: Hoofddorp, the Netherlands

IT Service & Application Delivery Lead Main Responsibilities
IT Service Delivery & Application Support
• Oversee day-to-day IT services including devices, networks, cloud, and core business applications
• Manage MS365 administration, incidents, problems, and change requests
• Maintain IT asset lifecycle and documentation
• Support Business Central, PIM, and other company-wide applications
• Improve self-service tools, training materials, and user documentation

Security, Compliance & Risk Management
• Drive IT security policy implementation across the organisation
• Ensure cybersecurity compliance and manage audits, risks, and ISO 27001 certification
• Deliver user awareness and onboarding training

Partnerships & Project Support
• Manage external IT partners and service providers (SLAs)
• Collaborate with teams across Europe and Asia
• Provide IT support for business initiatives (e.g., Finance, Logistics, Digital Product Passport)
• Liaise between users and vendor IT teams

Strategic Development & Innovation
• Translate company IT strategy into actionable plans focused on Security, Data, Automation, and AI
• Research and implement new technologies, integrations, and automation solutions

Leadership
• Manage IT resources including 1 FTE locally and IT representatives in Poland, Germany, and Taiwan
• Support development and training of team members

IT Service & Application Delivery Lead Ideal Candidate
• 4–6 years’ experience to lead IT service delivery
• Technical education or equivalent experience in IT service management and system administration
• Strong understanding of infrastructure, networking, cloud, and MS365
• Experience with ITIL; experience with Business Central or PIM systems is beneficial
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Fluent in English; Dutch or other languages are a plus
• Relevant certifications (Microsoft, security, project management) are desirable

* All applicants for the IT Service & Application Delivery Lead must have the right to work in the country without any restrictions as the Company is not able to offer visa support.

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