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Customer Service Representative / Supply Chain Coordinatorref: MF47116
| Sector | Manufacturing |
|---|---|
| Type | Full-time, Permanent |
| Location | Germany - Düsseldorf |
| Salary | €0 - 0 / Neg |
A Japanese manufacturer is seeking a Customer Service Representative / Supply Chain Coordinator to join their small team in the Düsseldorf area.
This role combines customer service and supply chain coordination responsibilities and will grow into a core operational position supporting the business.
The ideal candidate will have experience in customer service or supply chain operations, enjoy working in a small-team environment, and be willing to take on broad responsibilities as the role grows.
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ELIGIBLE APPLICANTS:
• (O) Eligible visa: Permanent residence, Spouse, Partner
• (X) NOT eligible: Student, Requiring visa sponsorship, YMS, Graduate
WORK TYPE: TBC
VISA SUPPORT: No
------------------------------------
TYPE: Permanent, Full-time
WORKING HOURS: 37.5 hours per week
SALARY: Negotiable, depending on experience
START: Preferably March 2026 (flexible)
LOCATION: Düsseldorf area, Germany
Key Responsibilities
• Handle customer orders: order entry in QAD, shipment coordination, invoicing and documentation
• Respond to customer inquiries and complaints via phone and email in a professional manner
• Support sales and internal teams with product information, forecasts, and stock monitoring
• Manage customer master data in QAD and Office systems
• Handle transport-related insurance claims
• Coordinate with Sales, Logistics, Finance, and Management across daily operations
• Support reporting, data organization, and ad-hoc administrative tasks
• Act as backup support within a small team and contribute to process improvements
Ideal Candidate
• Experience in customer service, sales administration, order processing, or supply chain roles
• Strong customer-oriented mindset and ability to multitask
• Confident communicator with internal and external stakeholders
• Proficient in Microsoft Office
• Business-level English
• Japanese and/or German language skills are an advantage
• ERP experience (QAD or SAP) preferred
• Comfortable working in a small team with broad responsibilities
* All applicants for the (Customer Service Representative / Supply Chain Coordinator) must have the right to work in Germany without any restrictions as the Company is not able to offer visa support.
This role combines customer service and supply chain coordination responsibilities and will grow into a core operational position supporting the business.
The ideal candidate will have experience in customer service or supply chain operations, enjoy working in a small-team environment, and be willing to take on broad responsibilities as the role grows.
------------------------------------
ELIGIBLE APPLICANTS:
• (O) Eligible visa: Permanent residence, Spouse, Partner
• (X) NOT eligible: Student, Requiring visa sponsorship, YMS, Graduate
WORK TYPE: TBC
VISA SUPPORT: No
------------------------------------
TYPE: Permanent, Full-time
WORKING HOURS: 37.5 hours per week
SALARY: Negotiable, depending on experience
START: Preferably March 2026 (flexible)
LOCATION: Düsseldorf area, Germany
Key Responsibilities
• Handle customer orders: order entry in QAD, shipment coordination, invoicing and documentation
• Respond to customer inquiries and complaints via phone and email in a professional manner
• Support sales and internal teams with product information, forecasts, and stock monitoring
• Manage customer master data in QAD and Office systems
• Handle transport-related insurance claims
• Coordinate with Sales, Logistics, Finance, and Management across daily operations
• Support reporting, data organization, and ad-hoc administrative tasks
• Act as backup support within a small team and contribute to process improvements
Ideal Candidate
• Experience in customer service, sales administration, order processing, or supply chain roles
• Strong customer-oriented mindset and ability to multitask
• Confident communicator with internal and external stakeholders
• Proficient in Microsoft Office
• Business-level English
• Japanese and/or German language skills are an advantage
• ERP experience (QAD or SAP) preferred
• Comfortable working in a small team with broad responsibilities
* All applicants for the (Customer Service Representative / Supply Chain Coordinator) must have the right to work in Germany without any restrictions as the Company is not able to offer visa support.
