Job details
Senior Systems Engineer / Server ref: HN44398
Sector IT / Telecom
Type Full-time, Permanent
Location Germany - Dusseldorf
Salary €0 - 4800 / Month
A Japanese IT company is currently looking to recruit a Senior Systems Engineer / Server at their Dusseldorf office.
You will be responsible for designing and implementing various high quality IT solutions and services from the company. Focusing more on the server services, you will be responsible for onsite & offsite engineering works. The role expects you to be a strong team player, assisting all engineers, project managers and other members of the team. You will produce and submit task/test script, service report & other such documents in a timely manner.
Understanding of Japanese culture and some Japanese skill will be advantageous.

TYPE: Permanent, full-time
WORKING HOURS: 8.30-17.00 from Monday to Friday, 37.5 hours per week
SALARY: up to £50K depending on experience
LOCATION: London (UK) or Dusseldorf (Germany) (Open to flexible work arrangements)

1. System Integration / Office Relocation Services
- Provide system integration work for their customers’ on-site/off-site
- Perform customers' system environment survey and produce site manuals
- Evaluate risks and plan processes to mitigate risks
- Run knowledge-transfer for customers' environment and new settings to other engineers in the team
- Understand customer's IT policy and do not advise users against the policy
- Assist development of new products and services. Keep updating knowledge of new technologies which require our service improvements
- Lead and assist other engineers in the team

2. System Maintenance Services
- Maintain customer systems in regular and/or on demand basis
- Provide technical support for their customers via telephone, email, and online tickets
- Provide accurate and timely diagnosis and rectification of customer faults
- Provide 1st, 2nd, and 3rd line support for their customers and also internal as a part of Service Desk Operation
- Maintain support related documents (e.g. Site manual, Asset List, User Manual)
- Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction
- Solve technical and non-technical issues as an escalation point for Service Desk

3. Third-Party Management
- Manage third-party in helpful manner
- Represent to third-party on behalf of customers
- Manage and control service quality and/or product delivery of third-party

4. Customer Management
- Manage customer’s requirements and wishes for both technical and non-technical
- Maintain customer relationship
- Report customer’s complaint to Supervisor / Line Manager immediately

5. Specialist Support
- Research new products and services
- Arrange evaluation process of new products and services
- Assist to develop and maintain channel partnerships

6. Internal IT ad-hoc support
- Proactively suggest to Supervisor / Line Manager operational and/or system improvements
- Assist planning and promote internal IT systems
- Implement and introduce new IT systems and upgrade existing system
- Transit technical skill and day-to-day operations to Service Desk members

7. Duties to the Company
- Read, understand and comply with all company policies and procedures
- Have a duty to take care of your own health and safety and that of others who may be affected by your actions at work
- Protect and enhance the goodwill of the company and its reputation for fair trading and ethical conduct
- Assess risks, implement measures if necessary and minimize security and quality incidents
- Any reasonable work as directed the management

- Minimum 3 years of experience in IT infrastructure industry
- Ability to work autonomously on own initiative and as part of a team
- Ability to manage relationships with tact and diplomacy
- Ability to prioritise and manage own workload
- Clear and articulate English-speaking skills as majority of end users are non-native English speakers
- Outstanding knowledge of server and storage technologies, for both physical and virtual environment
- Technical skills of system design, installation, testing, troubleshooting, migration for the following products, but not limited to:
• Microsoft Windows Environment (Windows Server and Active Directory)
• HP, IBM, DELL, and other major server/storage hardware
• Various security software and appliances
• Power management products
- Technical documentation skill

- More than 5 years of work experience
- Microsoft Certificate(s)
- Good knowledge of virtual and cloud environment such as VMware, Hyper-V, Azure, AWS
- Good knowledge of Cisco, Juniper, Bluecoat and other network devices
- Basic Knowledge of Telecom circuit and Data Centre technologies.
- Knowledge of Structure cabling

** All applicants must have the right to work in Germany or the UK as the Company is not able to offer visa support.