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Graduate IT Service Desk Engineerref: YC45539
| Sector | IT / Telecom |
|---|---|
| Type | Full-time, Permanent |
| Location | Germany - Dusseldorf |
| Salary | €0 - 40000 / Year |
A Japanese IT company is recruiting a Graduate IT Service Desk Engineer at their office in Dusseldorf, Germany.
In this role you will act as the first point of contact for instructed users in the German Office and will be tasked with maintaining professional, stable user relationships.
This role will fit someone who has recently graduated from university or 1-2 Years’ experience in working in a fast-paced help-desk environment.
TYPE: Permanent, full-time
WORKING HOURS: 9:00-17:00 from Monday to Friday
SALARY: up to €40K depending on experience
START: ASAP
LOCATION: Dusseldorf, Germany
GRADUATE IT SERVICE DESK ENGINEER RESPONSIBILITIES:
• Act as the first point of contact for instructed users in their German Office and maintain professional and stable user relationships
• Accountable for logging support incidents/requests or enquiries for end users
• Courtesy calls to end users, sending emails to ensure 100% user satisfaction and completing tasks assigned by manager
• General IT administration duties such as: New User registrations, ID Inventory’s, Smart Device Billing, and other administrative tasks as per request
• Act as an extension of the London Helpdesk Team and uphold their values and processes
• Resolve IT technical issues for users and support overseas users and IT teams
• Conduct customer facing project implementation work as required
• Smart device (iPhone/iPad) configuration and support
• Work with customers and stakeholders to help realise IT related requests
• Adhere to customer processes and regulations
• Provide detailed reports of issues and problems
NEW GRADUATE IT SERVICE DESK IDEAL CANDIDATE:
• 1-2 Years’ experience in working in a fast-paced help-desk environment
• Experience providing 1st line support, or willingness to learn
• Experience in PC imaging and new user setups
• Experience in basic networking and troubleshooting, TCP/IP, DNS and DHCP
• Desktop Support for Windows based applications
• Fluency in German/ English is mandatory (a Plus if you can also speak Japanese)
• College diploma or University degree in an IT related technical subject
• Excellent customer care skills
• Business applications knowledge
• Maintain system information, changes, and updates
** All applicants must have the right to work in Germany as the Company is not able to offer visa support.
In this role you will act as the first point of contact for instructed users in the German Office and will be tasked with maintaining professional, stable user relationships.
This role will fit someone who has recently graduated from university or 1-2 Years’ experience in working in a fast-paced help-desk environment.
TYPE: Permanent, full-time
WORKING HOURS: 9:00-17:00 from Monday to Friday
SALARY: up to €40K depending on experience
START: ASAP
LOCATION: Dusseldorf, Germany
GRADUATE IT SERVICE DESK ENGINEER RESPONSIBILITIES:
• Act as the first point of contact for instructed users in their German Office and maintain professional and stable user relationships
• Accountable for logging support incidents/requests or enquiries for end users
• Courtesy calls to end users, sending emails to ensure 100% user satisfaction and completing tasks assigned by manager
• General IT administration duties such as: New User registrations, ID Inventory’s, Smart Device Billing, and other administrative tasks as per request
• Act as an extension of the London Helpdesk Team and uphold their values and processes
• Resolve IT technical issues for users and support overseas users and IT teams
• Conduct customer facing project implementation work as required
• Smart device (iPhone/iPad) configuration and support
• Work with customers and stakeholders to help realise IT related requests
• Adhere to customer processes and regulations
• Provide detailed reports of issues and problems
NEW GRADUATE IT SERVICE DESK IDEAL CANDIDATE:
• 1-2 Years’ experience in working in a fast-paced help-desk environment
• Experience providing 1st line support, or willingness to learn
• Experience in PC imaging and new user setups
• Experience in basic networking and troubleshooting, TCP/IP, DNS and DHCP
• Desktop Support for Windows based applications
• Fluency in German/ English is mandatory (a Plus if you can also speak Japanese)
• College diploma or University degree in an IT related technical subject
• Excellent customer care skills
• Business applications knowledge
• Maintain system information, changes, and updates
** All applicants must have the right to work in Germany as the Company is not able to offer visa support.
