A Japanese chemical company is currently recruiting a Sales Support Coordinator in their Düsseldorf office. The Sales Support Coordinator will be responsible for collaborating closely with sales teams, customers, and other internal departments to facilitate efficient order processing, communication, and administrative tasks.
The ideal candidate should possess excellent organizational skills, attention to detail, and a customer-centric mindset.

TYPE: Permanent, full-time (Probation: 6 months)
WORKING HOURS: Mon – Fri
SALARY: €45K-€50K
START: ASAP
LOCATION: Düsseldorf (Mainly remote work)

SALES SUPPORT COORDINATOR MAIN RESPONSIBILITIES:

1. Order Processing:
• Receive and process customer orders promptly and accurately
• Coordinate with relevant teams to ensure timely fulfilment of orders
• Monitor order status and address any issues that may arise

2. Communication with Japan:
• Serve as a liaison between the sales team and Japan regarding order details
• Facilitate effective communication to ensure seamless order execution
• Collaborate with Japanese counterparts to resolve any queries or discrepancies

3. Invoice Issuance and/or Delivery:
• Generate and issue invoices to customers promptly
• Coordinate delivery logistics, including shipping arrangements
• Ensure accurate documentation and compliance with company policies

4. Inventory Management:
• Maintain inventory records and track stock levels
• Collaborate with warehouse teams to optimize inventory management
• Assist in inventory reconciliation and reporting

5. Shipping Handling:
• Coordinate shipping activities based on shared information with Japan
• Provide instructions to the warehouse team for efficient shipping and handling
• Monitor shipping schedules and address any delays or issues

6. Administrative Work:
• Handle administrative tasks related to sales support
• Maintain records, prepare reports, and assist with data entry
• Support the sales team with any additional administrative needs

SALES SUPPORT COORDINATOR IDEAL CANDIDATE:
• Proven experience in sales support, order processing, or similar roles
• Understanding of international logistics is essential
• Fluency in English and advanced level of German is required
• Bachelor’s degree in Business Administration, Sales, or a related field
• Strong communication skills and ability to work collaboratively
• Proficiency in using office software (e.g., Microsoft Office, CRM systems)
• Detail-oriented, organized, and able to multitask effectively
• Japanese language proficiency is advantageous

** All applicants for the Sales Support Coordinator must have the right to work in German as the Company is not able to offer visa support.

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