A fast-growing Japanese manufacturer in Almere, The Netherlands, is currently recruiting a General Manager Product Support.
Your role will include providing top quality after-sales product support, initiating leads to the customers for spare parts and services, and focusing primarily on Customer (dealer-) retention through after-sales product support as well as team management.
The ideal candidate should have 5+ years of construction equipment products.
Business level of English is required for this role.

TYPE : Permanent, full-time
HOURS : 9:00-17:30, Mon to Fri
SALARY : up to €90k, (base salary, depending on experience)
START : ASAP
LOCATION : Almere, The Netherlands

GENERAL MANAGER - PRODUCT SUPPORT RESPONSIBILITIES:
• Be responsible for the day-to-day operation and ensure that all departments operate within the agreed budget and to achieve agreed targets
• Be responsible for the product support department's operational systems, processes and policies in support of the organization's visions
• Develop and oversee the overall strategy and its annual growth plans and budgets
• Identify and promote the product support strategy and an optimal service / support plan to strengthen the dealer support and their brand in the market and drive aftersales target achievement
• Strive to achieve the product support objectives and objectives of the business for the near and long term
• Improve and create policies to enhance efficiencies and to fulfil and improve international standards
• Be responsible for developing new service packages based on dealers and end user’s requirements
• Identify opportunities for process improvements and develop/execute policies and strategies
• Generate new service business sales through the development and deployment of service program strategies, including value-added, new services with other departments to maximize stock business
• Use your experience and conflict resolution skills to resolve critical customer issues and complaints to ensure high level of customer satisfaction
• Analyse current and future staffing needs for an appropriate planning
• Performs additional duties as required to achieve company goals and increase overall company profitability
• As a member of the management team of the company contribute to the overall development of the company
• Other assignments as designated by the MD

GENERAL MANAGER - PRODUCT SUPPORT REQUIREMENTS:
• Bachelor’s degree: technical or engineering education
• 5+ years of relevant experience in Construction Equipment products
• Project skills
• English speaking, writing, and reading skills
• Strong technical aptitude with a solid knowledge of heavy crawler excavators (hydraulics)
• Ability to work towards root cause analysis on technical issues and solving conflict
• Effectively communicate with customers, dealers, various their internal departments, and colleagues at all levels
• Excellent computer skills

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